FAQ

Do I have to purchase tickets in advance or can I just buy them at the door?
General admission tickets can be purchased at the door or online in advance.

Buy Tickets Online

What are THEMUSEUM Visitor Protocols During COVID-19?
To keep all our staff and visitors safe as we reopen, you can review our Visitor Protocols here.

How long does it take to go through featured exhibitions?
Most people take about an hour to go through our exhibitions, but feel free to take longer if you would like! Please be courteous to other visitors and stick to your purchased time slot.

How old must a child be to be unsupervised in THEMUSEUM?
13, we require all children under the age of 13 to explore with their designated adult accompaniment within THEMUSEUM for their safety.

Does my admission to a featured exhibition include the rest of THEMUSEUM?
Yes, your admission includes access to other areas of THEMUSEUM, including the Tot Spot, Atrium, our daily programming, special guests when scheduled, and many other areas during your visit unless otherwise indicated.

Is THEMUSEUM wheelchair and stroller accessible?
THEMUSEUM is completely wheelchair and stroller accessible. There is also one free rental wheelchair that can be borrowed from Visitor Services depending on availability.

Is THEMUSEUM peanut-free?
THEMUSEUM asks that visitors do not open nuts or other food items which other visitors might be allergic to while visiting, although THEMUSEUM cannot guarantee a nut-free facility.

Are there exhibition tours at THEMUSEUM?
Most of THEMUSEUM’s exhibitions are self-guided. Tickets purchased online for specific times refer to the time you are expected to arrive at THEMUSEUM to enter the exhibition. Tickets are valid for entry during the time slot you have purchased. Occasionally, THEMUSEUM has guided tours for exhibits. The days and times for these can be found on our calendar.

Can I take photos in THEMUSEUM?
Yes, you absolutely can! We only ask that you refrain from using flash photography in our exhibition spaces.  If photography is not permitted within a specific exhibition space, there will be a sign indicating this. Otherwise, we would love to see your photos! Snap a pic of your trip and tag us on Instagram at @themuseumkitchener or use #THEMUSEUM!

Is there a gift shop?
Exhibition and THEMUSEUM related merchandise can be purchased at THESTORE on the main floor of THEMUSEUM. You can also access THESTORE directly from King Street.

Am I able to purchase tickets as a gift that are not timed and dated?
No, you must buy a dated ticket. If you are unsure of when the gift will be used, consider a gift card at our online checkout!

Parking
Information about parking and directions can be found here.