Do I have to purchase tickets in advance or can I just buy them at the door?
You can always buy tickets at the door. For most Exhibitions and Special Events, you can buy tickets online here and beat the lineup!
How long does it take to go through featured exhibitions?
Most people take about an hour to go through our exhibitions, but feel free to take longer if you would like! Don’t forget that admission to our featured exhibitions gives you access to the rest of THEMUSEUM for added hours of fun.
Does my admission to a featured exhibition include the rest of THEMUSEUM?
Yes, your admission includes access to other areas of THEMUSEUM, including the TotSpot, Atrium, our daily programs, and many other areas during your visit unless otherwise indicated.
Is THEMUSEUM wheelchair and stroller accessible?
THEMUSEUM is completely wheelchair and stroller accessible. There is also one free rental wheelchair that can be borrowed from Visitor Services depending on availability.
Is THEMUSEUM peanut-free?
THEMUSEUM asks that visitors do not open nuts or other food items which other visitors might be allergic to while visiting, although THEMUSEUM cannot guarantee a nut-free facility.
Are there exhibition tours at THEMUSEUM?
Most of THEMUSEUM’s exhibitions are self-guided. Tickets purchased online for specific times refer to the time you are expected to arrive at THEMUSEUM to enter the exhibition. Tickets are valid for entry for one hour after the printed time on the ticket. Occasionally, THEMUSEUM has guided tours for exhibits. The days and times for these can be found on our calendar.
Can I take photos in THEMUSEUM?
Yes, you absolutely can! We only ask that you refrain from using flash photography in our exhibition spaces. If photography is not permitted within a specific exhibition space, there will a sign indicating this. Otherwise, we would love to see your photos! Snap a pic of your trip and tag us on Instagram at @themuseumkitchener!
Is there a gift shop?
Exhibition and THEMUSEUM related merchandise can be purchased at the Visitor Services desk.
Am I able to purchase tickets as a gift that are not timed and dated?
Yes, you may purchase tickets that are free of a time and date stamp. Please be aware that wait times may vary.
Information about parking and directions can be found here.