THEMUSEUM and The Rolling Stones | UNZIPPED will re-open on January 31 at 10am



To our valued guests,

In light of the most recent developments concerning the fast-moving spread of COVID-19 and in accordance with the Government of Ontario’s decision to return to a modified version of Step 2 of the Roadmap to Reopen, THEMUSEUM will be temporarily closed effective Tuesday, January 4th, 10:00pm.

It is our hope that this brief closure will help to ensure the safety and well-being of our guests, volunteers, and staff as the ongoing situation within our community continues to develop. The Government of Ontario has declared that the province will remain in this modified version of Step 2 for at least 21 days, or January 26th.

With this tentative reopening date, THEMUSEUM currently hopes to reopen its doors on January 28th, subject to change in accordance with announcements from The Government of Ontario. During this time, THEMUSEUM remains committed to ensuring that all guests who have already purchased tickets will have a great degree of flexibility in choosing how to make alternative arrangements with their tickets.

As a result, during this temporary closure, THEMUSEUM is offering the following options to The Rolling Stones | UNZIPPED ticketholders:

  1. Hold on to your Tickets: Once reopening is confirmed you will have first choice of rescheduling a new date and time at no cost.
  2. Reschedule your Tickets: Reschedule to a later date of your choosing at no cost.
  3. THEMUSEUM Credit: Should you be unable to reschedule your visit, but would like a credit to use at THEMUSEUM in the future, we will happily provide a THEMUSEUM gift card equal to the full value of your original booking. This is value for Rolling Stones Merchandise online or at our store located at THEMUSEUM as well as all programs, camps and other merchandise.
  4. Donate: Help our not-for-profit museum by donating the value of your tickets and receive a tax receipt.
  5. Refund: Should circumstances dictate that your visit to THEMUSEUM is no longer possible, we will provide a full refund for your original booking to ensure your safety and confidence in booking with us, and to provide as much flexibility for our guests during this time.

Ticketholders are encouraged to contact our Guest Services team either by emailing or calling at (519) 749 – 9387, ext. 221 for assistance regarding rescheduling, gift cards, and refunds, as well as any general inquires.

For more information about Ontario’s return to Step 2 of the Roadmap to Reopen, see The Government of Ontario’s official announcement by clicking here. We thank you for your support and understanding during this time and look forward to welcoming you back safely in the future.

David Marskell


Visitor Protocols 

Learn More for When We Re-Open

Following Provincial regulations, all guests and visitors must show proof of being fully vaccinated.

  1. Please maintain a physical distance of 6ft (2 meters) between groups. 
  2. Timed tickets will control traffic flow throughout THEMUSEUM and allow us to keep you safe through contact tracing!
  3. Please be prepared to answer some screening questions upon arrival to THEMUSEUM. Please remember to have your pre-purchased ticket, identification and proof of vaccination (screenshot or paper copy) ready when you arrive for your visit!
  4. We know you love exploring THEMUSEUM at your own pace, but we’re asking that you follow our directional signage to ensure safety for all. Please follow the directional signage in terms of capacity or sanitization instructions.
  5. Tickets must be purchased online before your visit. Buy tickets. We also encourage contactless payment for merchandise purchases.
  6. Hand sanitizing stations are located throughout THEMUSEUM with hand sanitization requested upon arrival.
  7. THEMUSEUM team will be cleaning our spaces hourly to keep all our visitors and staff safe.
  8. We ask that only 1 household use each washroom at a time. We also ask that only 1 household use each elevator at a time.
  9. We require face coverings for all staff and visitors. The Region of Waterloo’s Face Covering By-Laws Exempt:
    • Children under the age of five.
    • Those who are unable to wear a face-covering as a result of a medical condition or a disability. Some disabilities are invisible so we ask people to respect that. The by-law does not require people to provide proof to support an exemption.
    • A person who is assisting or accommodating someone who has a hearing loss or a hearing disability.

Why open THEMUSEUM newsletters?

"Just scanning the themes here, I think you and the programming team should be very proud of the relevance of your institution to so many of the important conversations of our time. Please keep doing what you’re doing!"

- Glen Drummond, Chief Innovation Officer,