We grieve and seek the Truth. We’re committed to creating action for change.



An Important Message to our Supporters from our CEO – February 23, 2021

THEMUSEUM to reopen its doors, but not until April 9th

Dear Friends, 

As our community begins to reopen I want to thank you for your support of THEMUSEUM.  

Your THEMUSEUM team has done a wonderful job during the pandemic to engage and remain relevant. Some highlights: 

  • For students and teachers, we have partnered with the Region’s own D2L and now deliver provincial curriculum to schools in the Region and beyond. 
  • For those 55 & Better, we have offered online programming and soon will reopen offering FREE 55 & Better Fridays courtesy of Chartwell Retirement Residences and funding from the Government of Canada. 
  • For families, we hosted 50,000 guests from the safety of their cars last summer and fall for President’s Choice SuperDogs and the first Dinosaur Drive-Thru
  • THEMUSEUM+, home of THEMUSEUM’s virtual programming has engaged people at all stages of life with speakers, events, and activities, like Noon Year in a Box

After much consideration, I have determined for the safety of our guests and the mental health of our team that we will reopen our doors and outdoor programming in April 2021! 

From April 1 through April 25, we will again host a Dino Drive-Thru at Bingemans. This time with even more dinosaurs, dinosaurs of Jurassic size, and less time in line with timed tickets for entry! Head to DinoDriveThru.ca to buy your tickets! 

We are all excited to then open our doors from Fridays – Sundays beginning Friday, April 9 with brand new experiences!  

These include two incredible exhibitions, including – yes even more dinosaur programming! – Dinosaurs | The Age of Big Weird Feathered Things and SONICA | The Sound Experience. These amazing and interactive experiences will take us through the summer when we will begin to prepare for the exclusive date of the international tour of The Rolling Stones | UNZIPPED!  

This incredible exhibition opens just in time for a renewed period of prosperity, evolution, and health throughout our communities! Until then, please visit our Rolling Stones merchandise store located at THEMUSEUM on King Street as well as online at THEMUSEUM.ca/shop. There is also a great new Dino Outpost at THEMUSEUM on our third floor beginning April 9th. 

As we’ve all faced so much uncertainty in 2020, THEMUSEUM has responded by continuing to be there, evolving to meet you in your homes through THEMUSEUM+ virtual programming, and working hard to keep THEMUSEUM building a safe space for all. As I mentioned last spring, we’ve remained wholeheartedly united, and we believe we’re only at the beginning of a period of massive creativity and innovation at THEMUSEUM.  

I believe our community deserves the best and we will continue to scan the globe for fresh cultural content! 

With your help, we’ve pushed to make THEMUSEUM stronger than ever, and I look forward to you joining us on this journey as we continue making our community a better place. 

Thank you, and I look forward to seeing you soon!  

David Marskell                 

Visitor Protocols

To keep all our staff and visitors safe as we reopen, please follow these protocols on your next visit to THEMUSEUM!

  1. Please maintain a physical distance of 6ft (2 meters) between groups. 
  2. Timed tickets will control traffic flow throughout THEMUSEUM and allow us to keep you safe through contact tracing!
  3. Please be prepared to answer some screening questions upon arrival to THEMUSEUM.
  4. We know you love exploring THEMUSEUM at your own pace, but we’re asking that you follow our directional signage to ensure safety for all.
  5. Right now, contactless payment is preferred! Buy tickets ahead of time at Eventbrite or purchase at the door, but please refrain from using cash. 
  6. Hand sanitizing stations are located throughout THEMUSEUM with hand sanitization requested upon arrival.
  7. THEMUSEUM team will be cleaning our spaces hourly to keep all our visitors and staff safe.
  8. We ask that only 1 household use each washroom at a time.
  9. We require face coverings for all staff and visitors. The Region of Waterloo’s Face Covering By-Laws Exempt:
    • Children under the age of five.
    • Those who are unable to wear a face covering as a result of a medical condition or a disability. Some disabilities are invisible so we ask people to respect that. The by-law does not require people to provide proof to support an exemption.
    • A person who is assisting or accommodating someone who has a hearing loss or a hearing disability.
Coronavirus: Guidance for Better Mental Health
Temporary Closure - November 13, 2020

With the safety of staff and guests at the forefront of its decision, THEMUSEUM has decided to temporarily close to the public effective at end of day today. Although not yet instructed to do so by Regional or Provincial Health Officials, THEMUSEUM’s leadership team made the decision in the best interest of the families and friends of members, guests and staff and to assist in helping to lower the number of COVID-19 cases in Waterloo Region.

There have been no incidents of COVID-19 at THEMUSEUM.

Stage 2 Update - June 17, 2020

The Province of Ontario announced a regional approach to Stage 2 of reopening businesses, which includes those operating in the Region of Waterloo. Under Stage 2, THEMUSEUM is now permitted to open to the public, and our organization is navigating how to do so effectively and safely. 

Similar to the Province, THEMUSEUM will open in phases and is making plans to reopen at least three of the four exhibitions which made up ALARM | Responding to Our Climate Emergency; Agents for Change | Facing the Anthropocene on our fourth level, MELTING ICE on the third level and SPECTRUM | The Climate Emergency Experience Pop Up at Waterloo Town Square.

As we work to gain answers, THEMUSEUM will remain closed, but we will provide updates as they become available. We are working hard to ensure that we can balance service to the community with safety for staff and visitors, as well as our own sustainability.

A Message from Our CEO - March 14, 2020

A Message From Our CEO – March 14

The safety and wellbeing of our visitors are of the utmost importance to THEMUSEUM; therefore, we have been monitoring and assessing new developments for COVID-19 daily. In addition, we have been in consultation with the Commissioner of Public Health for Waterloo Region and our leadership team is meeting daily to assess worldwide updates.

Based on consultation with both the Region of Waterloo and City of Kitchener it has been determined that in the best interest of all that THEMUSEUM close immediately until further notice.

Due to the ever-evolving situation, we apologize for the inconvenience this may cause. We continue to monitor the situation closely and will update via email, our website and newsletter.

We are living in unprecedented times when the importance of things in our lives have become shuffled into a proper list of priorities.

THEMUSEUM has been my passion for the last dozen years and to see it temporarily closed is ok. Together we must flatten the curve of new cases and together beat this nasty virus. We will.

So thank you for your support. As Members, Volunteers, Guests, Donors and the incredible team we have built something really unique. In time we will reopen and continue our path to sustainability and to building a new, larger facility to awe, inspire and enlighten.

Until then, wash your hands and see you soon.

David Marskell



Ontario Ministry of Health
Public Health Ontario
Health Canada

Why open THEMUSEUM newsletters?

"Just scanning the themes here, I think you and the programming team should be very proud of the relevance of your institution to so many of the important conversations of our time. Please keep doing what you’re doing!"

- Glen Drummond, Chief Innovation Officer, Quarry.com